A Rating for The Medical City

with my mom and her doctors at TMC

People who truly care are hard to find, but at The Medical City (TMC), caring is in their hospital staff's culture. With the exception of one nurse (lemon, perhaps?), everyone at TMC made sure that my mom's stay was comfortable and stress-free. Their formula is simple, but it works: 1) they listened to our concerns, 2) took action, 3) provided updates, and 4) they explained properly when our request couldn't be accommodated. Add another ingredient--genuine empathy--and it makes a world of difference in service. I do think it's a corporate culture because practically everyone was really accommodating and professional--from people in the nursing floors to the CT scans and even to billing and discharge. I can't help but compare it with this other hospital in Makati, where we personally experienced the opposite. On other aspects, the room at TMC is small, but it's clean and bright; the food is kind of bland, but that's hospital food for you. Overall, I give them an A for excellent service and facilities.

The Medical City is a tertiary hospital located in Ortigas Avenue, Pasig City, Philippines. It is accredited by the Joint Commission International (JCI), the world’s most prestigious accrediting body for international health care organizations. For more information on TMC, visit their website: The Medical City Website